NorthWestern Energy Implements Rate Hike Without Customer Notification
In a surprising move, NorthWestern Energy has enacted a 17 percent rate increase for its 400,000 electric customers in Montana, which equates to roughly $17 more per monthly bill. This decision, effective May 23, occurred without prior notification to customers or approval from the Montana Public Service Commission (PSC), drawing criticism from residents and advocates alike.
Customers like Ryan Hessler and Molly Ross expressed frustration over the lack of transparency. “Raising rates makes sense at some point, but doing it without notifying customers is not good optics,” said Hessler. NorthWestern Energy attributed the increase to service delivery costs associated with infrastructure improvements, such as installing gas lines.
The PSC is set to hold a hearing on June 9 to discuss the original rate hike request made in July 2024, which may provide an avenue for customers to voice their concerns. According to PSC Executive Director Alana Lake, if the final approved rates are lower than the current ones, customers will receive refunds with interest.
This situation raises important questions about utility practices and customer rights in Montana, as the public awaits the outcome of the upcoming hearing.
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