Dodson, the sole IT team member at his company, embraced the cloud model, particularly software as-a-service, which allowed the hosting team to handle issues and upgrades while providing quality support. This shift to BisTrack as-a-service also enabled remote work during the pandemic for the first time. Epicor BisTrack improved processes immediately, especially in order taking and accounting. The system allowed sales to take orders from anywhere, resulting in increased order volume and customer satisfaction. The accounting team benefited from streamlined processes and improved visibility. Dodson noted that a variety of Epicor BisTrack dashboards provided valuable insights for different departments, leading to consistent growth since implementation over a decade ago. In 2024, Dodson implemented the Epicor Warehouse Management Solution, which drastically improved accuracy in inventory management, eliminated manual stock counts, and improved productivity by at least 50 percent. Dodson plans to test mobile delivery and add the customer stratification module to further enhance operations and profitability. Overall, the switch to Epicor solutions has resulted in significant improvements in efficiency, accuracy, and productivity for Dodson’s team. This story was originally featured on Epicor’s website.
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